The managed services market is poised for expansive growth. The network is becoming an integrated, intelligent platform for IT as customers increasingly seek greater breadth of service, personalization, and quality of experience. At the same time, emerging technologies, collabora tion, and globalization are promoting network complexity and management demands that fall outside the core business of many end users.
This program being a CISCO certified program, has been defined by CISCO as follows:
Cisco has traditionally had two distinct and popular type of partnerships. The first one was the Distributorship and second one was the Systems Integrator partnership. The Distributor model is a stock and sale model where the support services are purchased by the customers from a CISCO authorized service providers. The System Integrator partners sell CISCO equipment as a part of a total solution and therefore do not stock and sell. They also provide support services directly to their customers. The Managed Services partnership is a new initiative from CISCO to include service providers who have network ownership and network services capabilities.
As shown in the diagram below SI program allows Service provider to offer its specialization and support infrastructure to attain the ultimate goal of customer satisfaction.